Outage in Qualys
EU Platform 2 : Login Failure on Portal and API Scans (IM-12307)
Resolved MajorIncident Report
Our Qualys Cloud Operations team is currently investigating portal login issues where the users won't be able to access the portal. The IM ticket from reference is IM-12307.
Components affected
Qualys Security Configuration Assessment (SCA) Qualys Vulnerability Management (VM) Qualys File Integrity Monitoring (FIM) Qualys Network Passive Sensor (PS) Qualys Cloud Agent (CA) Qualys Endpoint Detection and Response (EDR) Qualys Container Security (CS) Qualys VMDR Mobile Qualys PCI Compliance (PCI) Qualys Security Assessment Questionnaire (SAQ) Qualys Threat Protection (TP) Qualys Gateway Service (QGS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Web Application Scanning (WAS) Qualys Patch Management (PM) Qualys Malware Detection (MD) Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Total Cloud Qualys CertView (CERT)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/26/2025 03:22PM
This incident has been resolved.
MONITORING
7 months ago - at 09/26/2025 02:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 months ago - at 09/26/2025 02:22PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 months ago - at 09/26/2025 01:43PM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 09/26/2025 01:33PM
Our Qualys Cloud Operations team is currently investigating portal login issues where the users won't be able to access the portal. The IM ticket from reference is IM-12307.
Latest Qualys outages
EU Platform 2: Delay in VM Scan Processing [IM-12595] - 31 minutes ago
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 10 hours ago
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