Outage in Qualys

EU Platform 2 : Login Failure on Portal and API Scans (IM-12307)

Resolved Major
September 26, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our Qualys Cloud Operations team is currently investigating portal login issues where the users won't be able to access the portal. The IM ticket from reference is IM-12307.
Components affected
Qualys Security Configuration Assessment (SCA) Qualys Vulnerability Management (VM) Qualys File Integrity Monitoring (FIM) Qualys Passive Scanner (PS) Qualys Cloud Agent (CA) Qualys Endpoint Detection and Response (EDR) Qualys Container Security (CS) Qualys Secure Enterprise Mobility (SEM) Beta Qualys PCI Compliance (PCI) Qualys Security Assessment Questionnaire (SAQ) Qualys Threat Protection (TP) Qualys Gateway Service (QGS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Web Application Scanning (WAS) Qualys Patch Management (PM) Qualys Malware Detection (MD) Qualys AssetView (AV) Qualys Asset Inventory (AI) Qualys Continuous Monitoring (CM) Qualys Policy Compliance (PC) Qualys CloudView (CV) Qualys CertView (CERT)
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/26/2025 03:22PM

This incident has been resolved.

MONITORING 3 days ago - at 09/26/2025 02:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 09/26/2025 02:22PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 09/26/2025 01:43PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 09/26/2025 01:33PM

Our Qualys Cloud Operations team is currently investigating portal login issues where the users won't be able to access the portal. The IM ticket from reference is IM-12307.

Latest Qualys outages

US Platform 3: Slowness Observed During Login (IM-12311) - about 6 hours ago
US Platform 1: Issues with the VM and PC scans [IM-12308] - 1 day ago
Multiple Platforms: Scan Results Not Merging with Unauthenticated Merge/Correlation Identifier Method (IM-12301) - 6 days ago
US Platform 4: Vulnerability tab loading slowly (IM-12297) - 11 days ago
EU Platform 2: Asset Sync issue from VM/PC to AssetView/CSAM/Cloud Agent module (IM-12294) - 12 days ago

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