Outage in Qualys
US Platform 4: Degraded Performance in Patch Management and Container Security (IM-12377)
Resolved MajorIncident Report
Qualys Cloud Operations is currently investigating an issue that is preventing cloud agents activated for Patch Management from launching existing and newly created On-Demand and Scheduled jobs. We have observed that the associated patch manifests are not being assigned to the cloud agent systems applied to the jobs thus impacting users patch deployments. Further updates will be shared as they become available. The ticket reference for this incident is IM-12377.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/14/2025 01:55PM
This incident has been resolved.
MONITORING
4 months ago - at 11/14/2025 12:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 months ago - at 11/14/2025 02:57AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 months ago - at 11/13/2025 09:27PM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 11/13/2025 09:26PM
We have additionally observed that Container Security is impacted due to the same underlying issue. Users may experience a delay in scan processing for containers and images as well as a delay in sensor status and provisioning. Further updates to be shared when available.
INVESTIGATING
4 months ago - at 11/13/2025 06:15PM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 11/13/2025 04:59PM
Qualys Cloud Operations is currently investigating an issue that is preventing cloud agents activated for Patch Management from launching existing and newly created On-Demand and Scheduled jobs. We have observed that the associated patch manifests are not being assigned to the cloud agent systems applied to the jobs thus impacting users patch deployments. Further updates will be shared as they become available. The ticket reference for this incident is IM-12377.
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