Outage in Qualys

US Platform 4: Degraded Performance in Patch Management and Container Security (IM-12377)

Major
November 13, 2025 - Started about 9 hours ago
Official incident page

Incident Report

Qualys Cloud Operations is currently investigating an issue that is preventing cloud agents activated for Patch Management from launching existing and newly created On-Demand and Scheduled jobs. We have observed that the associated patch manifests are not being assigned to the cloud agent systems applied to the jobs thus impacting users patch deployments. Further updates will be shared as they become available. The ticket reference for this incident is IM-12377.
Components affected
Qualys Patch Management (PM) Qualys Container Security (CS)

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Latest Updates ( sorted recent to last )
INVESTIGATING about 5 hours ago - at 11/13/2025 09:27PM

We are continuing to investigate this issue.

INVESTIGATING about 5 hours ago - at 11/13/2025 09:26PM

We have additionally observed that Container Security is impacted due to the same underlying issue. Users may experience a delay in scan processing for containers and images as well as a delay in sensor status and provisioning. Further updates to be shared when available.

INVESTIGATING about 8 hours ago - at 11/13/2025 06:15PM

We are continuing to investigate this issue.

INVESTIGATING about 9 hours ago - at 11/13/2025 04:59PM

Qualys Cloud Operations is currently investigating an issue that is preventing cloud agents activated for Patch Management from launching existing and newly created On-Demand and Scheduled jobs. We have observed that the associated patch manifests are not being assigned to the cloud agent systems applied to the jobs thus impacting users patch deployments. Further updates will be shared as they become available. The ticket reference for this incident is IM-12377.

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