Outage in Qualys

US Platform 1: Delay in VM Scan Processing [IM-12413]

Minor
December 05, 2025 - Started 2 days ago
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12413

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 12/06/2025 12:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 12/06/2025 01:50AM

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes data captured via VM scans to become available in the UI and Reports.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12413

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