Outage in Qualys

US Platform 1: Delay in PA Agent Scan Results (IM-12421)

Resolved Minor

December 10, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in Policy Audit agent scan processing. Some users will notice a delay in the time it takes data captured via Policy Audit agents to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12421

Components affected

Qualys Policy Audit / Policy Compliance (PA / PC)

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/11/2025 10:06PM

This incident has been resolved.

MONITORING 4 months ago - at 12/11/2025 02:01AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 12/11/2025 01:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 12/10/2025 05:56PM

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in Policy Audit agent scan processing. Some users will notice a delay in the time it takes data captured via Policy Audit agents to become available in the UI and Reports.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12421

Latest Qualys outages

US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 9 hours ago

EU Platform 1: Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI [IM-12592] - about 21 hours ago

US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 3 days ago

US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583) - 3 days ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 3 days ago

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