Outage in Qualys

US Platform 1: Errors observed for AGMS (IM-12427)

Resolved Major

December 15, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations Team is investigating an issue that is causing failures for AGMS tasks, Add/Remove IPs, and Edit Asset Groups to fail, slowness on scan completion, errors during the generation of the reports. Further updates will be shared as they become available. Ticket reference for this incident: IM-12427.

Components affected

Qualys Vulnerability Management (VM) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/15/2025 03:04PM

This incident has been resolved.

MONITORING 3 months ago - at 12/15/2025 01:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 12/15/2025 11:40AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 12/15/2025 11:30AM

Qualys Cloud Platform Operations Team is investigating an issue that is causing failures for AGMS tasks, Add/Remove IPs, and Edit Asset Groups to fail, slowness on scan completion, errors during the generation of the reports.

Further updates will be shared as they become available.

Ticket reference for this incident: IM-12427.

Latest Qualys outages

US Platform 1: Schedule and On-Demand scan will be delayed or Errored (IM-12525) - 1 day ago

EU2 : Observing issue with VM/PA scheduled scans and reports (IM-12524) - 4 days ago

EU Platform 1: Intermittent issue on VMDR Dashboard (IM-12516) - 7 days ago

US Platforms 1, 2 and 3: Cloudflare Issue (IM-12513) - 11 days ago

US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12509] - 14 days ago

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