Outage in Qualys

US Platform 2: Purge Rules Not Executing Daily (IM-12426)

Minor
December 15, 2025 - Started 17 days ago
Official incident page

Incident Report

Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from consistently executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12426. We have re-opened the previous incident that was resolved.
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)

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Latest Updates ( sorted recent to last )
MONITORING 14 days ago - at 12/19/2025 01:03AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 17 days ago - at 12/15/2025 04:23PM

Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from consistently executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12426. We have re-opened the previous incident that was resolved.

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