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Outage in Qualys

US Platform 2: Purge Rules Not Executing Daily (IM-12426)

Resolved Minor
December 15, 2025 - Started 3 months ago - Lasted 17 days
Official incident page

Incident Report

Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from consistently executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12426. We have re-opened the previous incident that was resolved.
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/01/2026 07:29PM

This incident has been resolved.

MONITORING 2 months ago - at 12/19/2025 01:03AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 12/15/2025 04:23PM

Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from consistently executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12426. We have re-opened the previous incident that was resolved.

Latest Qualys outages

US Platform 1: Schedule and On-Demand scan will be delayed or Errored (IM-12525) - 1 day ago
EU2 : Observing issue with VM/PA scheduled scans and reports (IM-12524) - 4 days ago
EU Platform 1: Intermittent issue on VMDR Dashboard (IM-12516) - 7 days ago
US Platforms 1, 2 and 3: Cloudflare Issue (IM-12513) - 11 days ago
US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12509] - 14 days ago

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