Outage in Qualys
US Platform 3, US Platform 4, CA Platform 1, IN Platform 1, EU Platform 1, EU Platform 2, EU Platform 3, UK Platform 1, KSA Platform 1, AE Platform 1: Limited Vulnerability Results Processing on Windows EC2 Instances (IM-12435)
Resolved MinorIncident Report
Qualys Cloud Platform Operations has identified an issue affecting a subset of Amazon EC2 instances running Cloud Agent for Windows version 6.3. Only where EC2 Instance Metadata Service (IMDS) tags are failing to be retrieved. As a result, vulnerability scan results for these particular instances will not be processed. No other agent versions, operating systems, or environments are impacted.
The issue has been identified, and a fix is currently being implemented.
Ticket reference for this activity: IM-12435
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)Trusted by 1,000+ teams
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RESOLVED
4 months ago - at 12/19/2025 05:44PM
This incident has been resolved.
IDENTIFIED
4 months ago - at 12/18/2025 01:57AM
Qualys Cloud Platform Operations has identified an issue affecting a subset of Amazon EC2 instances running Cloud Agent for Windows version 6.3. Only where EC2 Instance Metadata Service (IMDS) tags are failing to be retrieved. As a result, vulnerability scan results for these particular instances will not be processed. No other agent versions, operating systems, or environments are impacted.
The issue has been identified, and a fix is currently being implemented.
Ticket reference for this activity: IM-12435
Latest Qualys outages
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 9 hours ago
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