Outage in Qualys

All Shared Platforms: Sudden Drop in Active Vulnerabilities (IM-12444)

Resolved Minor

December 29, 2025 - Started 4 months ago - Lasted about 14 hours
Official incident page

Incident Report

Qualys Cloud Operations is currently investigating an issue where users are observing a sudden drop in the amount of active Red Hat related vulnerabilities being reported. Latest analysis shows thats these vulnerabilities are being marked fixed without any recent change to detection logic, thus impacting accurate vulnerability dashboard and reporting statistics. Further updates will be shared as they become available. The ticket reference for this incident is IM-12444.

Components affected

Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/30/2025 04:22AM

This incident has been resolved.

IDENTIFIED 4 months ago - at 12/29/2025 04:21PM

Upon further analysis, this incident has impacted several OS platforms in addition to Red Hat. The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 12/29/2025 02:41PM

Latest Qualys outages

US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 9 hours ago

EU Platform 1: Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI [IM-12592] - about 21 hours ago

US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 3 days ago

US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583) - 3 days ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 3 days ago

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