Outage in Qualys

All Shared Platforms: Sudden Drop in Active Vulnerabilities (IM-12444)

Resolved Minor
December 29, 2025 - Started 3 days ago - Lasted about 14 hours
Official incident page

Incident Report

Qualys Cloud Operations is currently investigating an issue where users are observing a sudden drop in the amount of active Red Hat related vulnerabilities being reported. Latest analysis shows thats these vulnerabilities are being marked fixed without any recent change to detection logic, thus impacting accurate vulnerability dashboard and reporting statistics. Further updates will be shared as they become available. The ticket reference for this incident is IM-12444.
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/30/2025 04:22AM

This incident has been resolved.

IDENTIFIED 3 days ago - at 12/29/2025 04:21PM

Upon further analysis, this incident has impacted several OS platforms in addition to Red Hat. The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 12/29/2025 02:41PM

Qualys Cloud Operations is currently investigating an issue where users are observing a sudden drop in the amount of active Red Hat related vulnerabilities being reported. Latest analysis shows thats these vulnerabilities are being marked fixed without any recent change to detection logic, thus impacting accurate vulnerability dashboard and reporting statistics. Further updates will be shared as they become available. The ticket reference for this incident is IM-12444.

Latest Qualys outages

UK Platform 1: Intermittent UI Login Issue (IM-12450) - 1 day ago
EU Platform 2: 404 Error Reported When Navigating To Container Security Module (IM-12445) - 3 days ago
US Platform 2: Delay in Downloading PC CSV Reports [IM-12443] - 3 days ago
US Platform 3: Connectivity Issue affecting issues while downloading reports. (IM-12441) - 9 days ago
US Platform 2: Container Security (CS) users may experience a delay in seeing newly created containers on the Assets-> Containers page and in their scan reports.(IM-12440) - 10 days ago

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