Outage in Qualys

All Shared Platforms: Dashboard widgets are showing as zero (IM-12455)

Resolved Major

January 05, 2026 - Started 3 months ago - Lasted 4 days
Official incident page

Incident Report

Qualys Cloud Platform Operations has currently identified an issue where the count for widgets is showing as zero, and some widgets with trending enabled are not displaying the correct count in the VMDR Dashboard. The ticket reference for this incident is IM-12455.

Components affected

Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD)

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/09/2026 09:58PM

This incident has been resolved.

MONITORING 3 months ago - at 01/09/2026 01:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 01/07/2026 10:15PM

The hot fix has been deployed on US Platform 1, US Platform 2, US Platform 3, and US Platform 4.

We are in the process of deploying a hot fix to other affected platforms as well. We will keep you posted.

The ticket reference for this incident is IM-12455.

IDENTIFIED 3 months ago - at 01/06/2026 10:47PM

Qualys Cloud Platform Operations team is continuously working on a fix for this issue. We will provide an update as soon as the fix is ready and deployed.
The ticket reference for this incident is IM-12455.

IDENTIFIED 3 months ago - at 01/05/2026 10:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 01/05/2026 10:20PM

Latest Qualys outages

EU Platform 2: Delay in VM Scan Processing [IM-12595] - about 4 hours ago

US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 14 hours ago

EU Platform 1: Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI [IM-12592] - 1 day ago

US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 3 days ago

US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583) - 3 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook