Outage in Qualys

US2/US4/EU1/CA1 : Observing discrepancy in Vulnerabilities count [IM-12456]

Minor
January 06, 2026 - Started 2 days ago
Official incident page

Incident Report

CA Platform 1 and EU Platform 1 are currently experiencing an issue where users are observing a discrepancy in the vulnerability count in the VMDR module. The Qualys Cloud Platform Operations team is actively investigating this issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12456.
Components affected
Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD)

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Latest Updates ( sorted recent to last )
MONITORING about 21 hours ago - at 01/07/2026 10:17PM

A fix has been implemented, and we are monitoring the results.

The data should reflect correctly upon rescanning the targets.

IDENTIFIED 1 day ago - at 01/07/2026 01:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 01/07/2026 10:51AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 01/07/2026 10:27AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 01/06/2026 11:19PM

CA Platform 1 and EU Platform 1 are currently experiencing an issue where users are observing a discrepancy in the vulnerability count in the VMDR module.

The Qualys Cloud Platform Operations team is actively investigating this issue. Further updates will be shared as they become available.

The ticket reference for this incident is IM-12456.

Latest Qualys outages

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All Shared Platforms: CSAM - Newly introduced QQL tokens not working (IM-12457) - 1 day ago
UK Platform 1 : Slowness accessing Vulnerabilities tab (IM-12458) - 1 day ago
All Shared Platforms: Dashboard widgets are showing as zero (IM-12455) - 3 days ago
UK Platform 1: Intermittent UI Login Issue (IM-12450) - 8 days ago

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