All Shared Platforms: Cloud Agent Configuration Profile Download Stuck In Pending Status (IM-12460)

Qualys Cloud Operations has identified this issue to be cosmetic. Cloud Agents currently displaying a pending download status in the Cloud Agent UI have downloaded the configuration profiles on the platform. All agent activities are operational. Further improvements are currently being discussed. As a workaround, to clear the pending messages, users can open the configuration profiles in edit mode and save the profile within without making any changes.

We are continuing to investigate this issue. Further impact has been observed across additional platforms.

We are investigating the issue.

The identified fix has been deployed to the impacted platforms listed. We are now monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Qualys Cloud Operations is currently investigating an issue where Qualys Cloud Agents configuration profile downloads do not advance past Pending status. Further updates will be shared as they become available. The incident ticket for reference is IM-12460.