Outage in Qualys

US Platform 2: Cloud Agent and Admin Modules Inaccessible (IM-12462)

Resolved Major
January 09, 2026 - Started 2 days ago - Lasted about 7 hours
Official incident page

Incident Report

Qualys Cloud Operations is currently investigating an issue that is causing SAML / SSO / 2FA users to be kicked back to portal login when trying to access our Cloud Agent and Administration modules. Direct user login is not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12462
Components affected
Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/09/2026 09:56PM

This incident has been resolved.

MONITORING 2 days ago - at 01/09/2026 06:21PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 01/09/2026 03:54PM

We have been able to reproduce with direct login. This is now impacting all user types on US Platform 2.

INVESTIGATING 2 days ago - at 01/09/2026 03:51PM

We are continuing to investigate this issue. As a workaround, users can clear browser history/cache and attempt log in afterwards.

INVESTIGATING 2 days ago - at 01/09/2026 03:05PM

Qualys Cloud Operations is currently investigating an issue that is causing SAML / SSO / 2FA users to be kicked back to portal login when trying to access our Cloud Agent and Administration modules. Direct user login is not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12462

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