Outage in Qualys

All Shared Platforms: Unable To Download Detailed Report From VMDR Vulnerabilities Tab (IM-12463)

Resolved Minor

January 12, 2026 - Started 3 months ago - Lasted 2 days
Official incident page

Incident Report

Qualys Cloud Operations has identified an issue that is preventing users on all shared cloud platforms from downloading a detailed report from within VMDR Vulnerabilities. Exporting details from VMDR > Vulnerabilities (Group by option selected) and "Download Detailed Report" option checked, results in an error at this time. A fix has been identified. Further details will be shared as they become available. The ticket reference for this incident is IM-12463.

Components affected

Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/14/2026 08:05PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 01/12/2026 10:27PM

Qualys Cloud Operations has identified an issue that is preventing users on all shared cloud platforms from downloading a detailed report from within VMDR Vulnerabilities.

Exporting details from VMDR > Vulnerabilities (Group by option selected) and "Download Detailed Report" option checked, results in an error at this time.

A fix has been identified. Further details will be shared as they become available.

The ticket reference for this incident is IM-12463.

Latest Qualys outages

US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593) - about 7 hours ago

EU Platform 1: Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI [IM-12592] - about 19 hours ago

US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 3 days ago

US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583) - 3 days ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 3 days ago

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