Outage in Qualys

All Shared Platforms: Unable To Download Detailed Report From VMDR Vulnerabilities Tab (IM-12463)

Resolved Minor

January 12, 2026 - Started 13 days ago - Lasted 2 days
Official incident page

Incident Report

Qualys Cloud Operations has identified an issue that is preventing users on all shared cloud platforms from downloading a detailed report from within VMDR Vulnerabilities. Exporting details from VMDR > Vulnerabilities (Group by option selected) and "Download Detailed Report" option checked, results in an error at this time. A fix has been identified. Further details will be shared as they become available. The ticket reference for this incident is IM-12463.

Components affected

Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 01/14/2026 08:05PM

This incident has been resolved.

IDENTIFIED 13 days ago - at 01/12/2026 10:27PM

Qualys Cloud Operations has identified an issue that is preventing users on all shared cloud platforms from downloading a detailed report from within VMDR Vulnerabilities.

Exporting details from VMDR > Vulnerabilities (Group by option selected) and "Download Detailed Report" option checked, results in an error at this time.

A fix has been identified. Further details will be shared as they become available.

The ticket reference for this incident is IM-12463.

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