Outage in Qualys
EU Platform 1: Unable To Access UI (IM-12544)
Resolved MajorIncident Report
Summary AI Generated
Qualys EU Shared Platform 1 experienced a major incident preventing users from logging into the UI, affecting all platform services including vulnerability management, threat protection, asset management, and other security tools. A workaround was provided allowing users to access the platform through an alternative URL (https://qualysguard.qualys.eu/portal-front). The issue was resolved after 1.7 hours with a fix implemented and monitored by Qualys Cloud Operations.
Qualys Cloud Operations is currently investigating an issue that is impacting user login to EU Shared Platform 1. As a workaround, login to the platform can be done via https://qualysguard.qualys.eu/portal-front. Further updates will be shared as they become available. The ticket reference for this incident is IM-12544
Components affected
Qualys VMDR Mobile Qualys File Integrity Monitoring (FIM) Qualys Patch Management (PM) Qualys SaaS Detection and Response (SDR) Qualys Total Cloud Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Network Passive Sensor (PS) Qualys Malware Detection (MD) Qualys Custom Assessment and Remediation (CAR) Qualys Continuous Monitoring (CM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys VMDR OT Qualys AssetView (AV) Qualys Enterprise TruRisk Management (ETM) Qualys Web Application Scanning (WAS) Qualys Security Configuration Assessment (SCA) Qualys CertView (CERT) Qualys Unified Dashboard (UD) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Connector Centralization Qualys Cloud Agent (CA) Qualys Threat Protection (TP) Qualys Security Assessment Questionnaire (SAQ) Qualys Vulnerability Management (VM) Qualys Endpoint Detection and Response (EDR) Qualys Gateway Service (QGS) Qualys Flow (QFLOW) Qualys TotalAI Qualys PCI Compliance (PCI) Qualys Container Security (CS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/16/2026 09:33PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/16/2026 07:51PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 03/16/2026 07:51PM
Qualys Cloud Operations is currently investigating an issue that is impacting user login to EU Shared Platform 1. As a workaround, login to the platform can be done via https://qualysguard.qualys.eu/portal-front. Further updates will be shared as they become available. The ticket reference for this incident is IM-12544
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