Outage in Qualys
EU Platform 1: Unable To Access UI (IM-12544)
Resolved MajorIncident Report
Summary AI Generated
Qualys EU Shared Platform 1 experienced a major incident preventing users from logging into the UI, affecting all platform services including vulnerability management, threat protection, asset management, and other security tools. A workaround was provided allowing users to access the platform through an alternative URL (https://qualysguard.qualys.eu/portal-front). The issue was resolved after 1.7 hours with a fix implemented and monitored by Qualys Cloud Operations.
Qualys Cloud Operations is currently investigating an issue that is impacting user login to EU Shared Platform 1. As a workaround, login to the platform can be done via https://qualysguard.qualys.eu/portal-front. Further updates will be shared as they become available. The ticket reference for this incident is IM-12544
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Security Configuration Assessment (SCA) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Total Cloud Qualys Container Security (CS) Qualys CertView (CERT) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Network Passive Sensor (PS) Qualys Gateway Service (QGS) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys SaaS Detection and Response (SDR) Qualys VMDR OT Qualys Connector Centralization Qualys TotalAI Qualys Enterprise TruRisk Management (ETM) Qualys Flow (QFLOW) Qualys Custom Assessment and Remediation (CAR) Qualys Unified Dashboard (UD)Need to monitor Qualys outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 03/16/2026 09:33PM
This incident has been resolved.
MONITORING
11 days ago - at 03/16/2026 07:51PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 days ago - at 03/16/2026 07:51PM
Qualys Cloud Operations is currently investigating an issue that is impacting user login to EU Shared Platform 1. As a workaround, login to the platform can be done via https://qualysguard.qualys.eu/portal-front. Further updates will be shared as they become available. The ticket reference for this incident is IM-12544
Latest Qualys outages
US Platform 1: Delay on Events in FIM UI (IM-12555) - 3 days ago
EU Platform 2: Qualys UI Login Impacted [IM-12553] - 3 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
