Outage in Qualys

US POD 1, US POD 2, US POD 3, EU POD 1, EU POD 2, CA POD 1, IN POD 1: External WAS scans that are configured with custom or standard authentication are encountering an error (IM-12547)

Resolved Major

March 17, 2026 - Started 10 days ago - Lasted 8 days
Official incident page

Incident Report

Summary AI Generated

Qualys experienced a major incident where external Web Application Scanning (WAS) scans configured with custom or standard authentication were encountering errors across multiple PODs in the US, EU, Canada, and India. The issue was linked to the Portal 3.23.1.0 deployment and persisted for 197 hours before being resolved. A fix was deployed across all affected PODs, with the incident being fully resolved after continued monitoring.

Qualys Cloud Operations is currently investigating an issue affecting external WAS scans configured with custom or standard authentication, which are encountering errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12547

Components affected

Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS)

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/25/2026 12:57PM

This incident has been resolved.

MONITORING 2 days ago - at 03/25/2026 11:43AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 03/25/2026 10:51AM

Fix has been deployed on EU1, EU2, CA, US1, US2, US3, and IN PODs. As this issue was observed after the Portal 3.23.1.0 Deployment, and for the rest of the pods fix will go alongside the Portal 3.23.1.0 Deployment as scheduled

IDENTIFIED 2 days ago - at 03/25/2026 10:50AM

Fix has been deployed on EU1, EU2, CA, US1, US2, US3 and IN POD. We will update once the fix is deployed on pending PODs.

IDENTIFIED 3 days ago - at 03/25/2026 12:09AM