Outage in Qualys
US Platform 1: VM/PC Scans in "Queued" status [IM-12551]
Resolved MajorIncident Report
Summary AI Generated
VM and PC scans on Qualys US Platform 1 became stuck in "Queued" status for extended periods, affecting vulnerability management and policy compliance scanning capabilities across multiple Qualys services. The issue persisted for 27.1 hours and required a fix deployment that temporarily interrupted UI and API services. The incident was resolved after implementing the fix and monitoring confirmed normal scan processing resumed.
Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time in US Platform 1.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12551.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Security Configuration Assessment (SCA) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Total Cloud Qualys Container Security (CS) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Network Passive Sensor (PS) Qualys Gateway Service (QGS) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys Connector Centralization Qualys Unified Dashboard (UD) Qualys TotalAI Qualys Enterprise TruRisk Management (ETM) Qualys VMDR OT Qualys Flow (QFLOW) Qualys Custom Assessment and Remediation (CAR) Qualys SaaS Detection and Response (SDR) Qualys CertView (CERT)Need to monitor Qualys outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 03/20/2026 08:18PM
This incident has been resolved.
MONITORING
7 days ago - at 03/20/2026 02:32AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 03/20/2026 02:31AM
Deployment is completed, and we can see services are running fine.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12551.
INVESTIGATING
8 days ago - at 03/20/2026 01:28AM
Qualys Cloud Operations is currently deploying a fix, so the UI and API services will be interrupted during this process.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12551.
INVESTIGATING
8 days ago - at 03/19/2026 10:42PM
Qualys Cloud Platform Operations is continuing to investigate the issue causing some VM and PC scans to remain in "Queued" status for an extended period in US Platform 1. The team has implemented some changes, and we have observed improvements; however, a few users may still experience scans that remain stuck in the queue.
We are actively looking into this issue and will keep you updated on our progress.
The ticket reference for this activity is IM-12551.
INVESTIGATING
8 days ago - at 03/19/2026 05:13PM
Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time in US Platform 1.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12551.
Latest Qualys outages
US Platform 1: Delay on Events in FIM UI (IM-12555) - 3 days ago
EU Platform 2: Qualys UI Login Impacted [IM-12553] - 3 days ago
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