Outage in Qualys
EU Platform 2: Qualys UI Login Impacted [IM-12553]
Resolved MajorIncident Report
Summary AI Generated
Qualys EU Platform 2 experienced a major login issue that prevented users from accessing the UI, while scans and APIs were also impacted. The incident affected all Qualys services including Cloud Agent, Vulnerability Management, Threat Protection, and numerous other security tools across the platform. The issue was resolved after 3.4 hours with a fix implementation and monitoring period.
The Qualys Cloud Platform Operations team is actively investigating the login issue experienced on EU Platform 2. Scans and the APIs are also impacted.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12553.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Security Configuration Assessment (SCA) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys Total Cloud Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Network Passive Sensor (PS) Qualys Gateway Service (QGS) Qualys CertView (CERT) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys SaaS Detection and Response (SDR) Qualys Flow (QFLOW) Qualys Custom Assessment and Remediation (CAR) Qualys TotalAI Qualys Enterprise TruRisk Management (ETM) Qualys VMDR OT Qualys Connector Centralization Qualys Unified Dashboard (UD)Need to monitor Qualys outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/24/2026 06:23AM
This incident has been resolved.
MONITORING
3 days ago - at 03/24/2026 03:12AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 03/24/2026 03:05AM
The Qualys Cloud Platform Operations team is actively investigating the login issue experienced on EU Platform 2. Scans and the APIs are also impacted.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12553.
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