Outage in Qualys
US Platform 1: WAS Scan Failures (IM-12667)
Resolved MajorIncident Report
Summary AI Generated
Qualys US Platform 1 experienced a major incident where Web Application Scanning (WAS) scans failed to launch due to scanner unavailability. The issue affected the WAS service for 3.5 hours before being resolved. A fix was implemented and monitored before the incident was fully resolved.
Qualys Cloud Operations is currently investigating an issue causing WAS scans to fail to launch due to scanner unavailability. Further updates will be shared as they become available. The ticket reference for this incident is IM-12667
Components affected
Qualys Web Application Scanning (WAS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 05/21/2026 06:11PM
This incident has been resolved.
MONITORING
about 16 hours ago - at 05/21/2026 05:05PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 18 hours ago - at 05/21/2026 02:44PM
Qualys Cloud Operations is currently investigating an issue causing WAS scans to fail to launch due to scanner unavailability. Further updates will be shared as they become available. The ticket reference for this incident is IM-12667
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