Outage in Qualys
US Platform 1: High Lag observed on Cloud Agent scan processing service [IM-12704]
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 1 experienced a Cloud Agent scan processing backlog that caused significant delays in updating information for Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory modules. Users experienced longer than expected wait times for the latest security and asset information to appear in these services. The issue was resolved after 46.5 hours with a fix implementation and monitoring period.
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 causing a Cloud Agents scan processing backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.
Components affected
Qualys Cloud Agent (CA)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/13/2026 07:29PM
This incident has been resolved.
MONITORING
4 days ago - at 06/12/2026 06:19PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 06/12/2026 05:29AM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 06/12/2026 05:29AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 06/11/2026 09:00PM
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 causing a Cloud Agents scan processing backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.
Latest Qualys outages
EU Platform 1: Degraded Performance Observed for Multiple Modules [IM-12710] - about 12 hours ago
US Platform 2: High Lag observed on scan processing service that has impacted scans [IM-12703] - 5 days ago
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