Outage in Qualys
EU Platform 1: Degraded Performance Observed for Multiple Modules [IM-12710]
Resolved MinorIncident Report
Summary AI Generated
Qualys EU Platform 1 experienced approximately 3.4 hours of degraded performance affecting Vulnerability Management, Web Application Scanning, and Connector Centralization modules. Users experienced connectors stuck in "Synchronizing," WAS jobs stuck in a Running state, and newly created users failing to synchronize. A fix was implemented and the incident was fully resolved within roughly an hour of identification.
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 1 affecting multiple modules as follows.
- Connectors stuck in “Synchronizing”
- WAS job stuck in Running
- Newly created users may not be synchronized at this time
Further updates will be shared as they become available.
Components affected
Qualys Vulnerability Management (VM) Qualys Web Application Scanning (WAS) Qualys Connector CentralizationTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 06/16/2026 09:40AM
This incident has been resolved.
MONITORING
about 12 hours ago - at 06/16/2026 06:51AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 12 hours ago - at 06/16/2026 06:31AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 12 hours ago - at 06/16/2026 06:18AM
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 1 affecting multiple modules as follows.
- Connectors stuck in “Synchronizing”
- WAS job stuck in Running
- Newly created users may not be synchronized at this time
Further updates will be shared as they become available.
Latest Qualys outages
US Platform 2: High Lag observed on scan processing service that has impacted scans [IM-12703] - 5 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
