Outage in Qualys
US Platform 3: Delay in Data Reflection in UI (IM-12795)
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 3 experienced an indexing delay lasting approximately 67 hours, preventing data from reflecting in a timely manner across AssetView, Vulnerability Management, Cloud Agent, CSAM/GAV, QFlow, Total Cloud, and Unified Dashboard. The root cause was identified, a fix was implemented on August 13, and the incident was fully resolved on August 14, 2026.
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, QFlow, Total Cloud, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12795
Components affected
Qualys Vulnerability Management (VM) Qualys Unified Dashboard (UD) Qualys Cloud Agent (CA) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys AssetView (AV) Qualys Total Cloud Qualys Flow (QFLOW)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/14/2026 11:14AM
This incident has been resolved.
MONITORING
7 days ago - at 08/13/2026 03:19PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 08/12/2026 09:26PM
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
INVESTIGATING
8 days ago - at 08/12/2026 05:23PM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 08/12/2026 05:22PM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 08/12/2026 01:41PM
Qualys Operations and Engineering teams continue working on the issue that is causing the indexing delay. We will provide additional updates as more information becomes available.
INVESTIGATING
8 days ago - at 08/11/2026 09:52PM
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
INVESTIGATING
9 days ago - at 08/11/2026 03:54PM
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, QFlow, Total Cloud, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12795
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