Outage in Qualys
US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)
Resolved MinorIncident Report
Summary AI Generated
**Qualys US Platform 3 experienced a 26.4-hour incident where Cloud Agents were scanning and checking in normally but failing to report current vulnerability results, leaving users seeing only historical data.** A fix was implemented on August 14, followed by mitigation steps that restored service functionality by August 15. The incident was fully resolved on August 15, 2026.
Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820
Components affected
Qualys Cloud Agent (CA)Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/15/2026 07:46PM
This incident has been resolved.
MONITORING
5 days ago - at 08/15/2026 07:11PM
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
MONITORING
5 days ago - at 08/14/2026 11:25PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 days ago - at 08/14/2026 05:25PM
Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820
Latest Qualys outages
EU03, AU01 and CA01 Platforms: False-Positive Vulnerability Findings with Cloud Agent for Windows 6.5 / 6.6 (IM-12827) - about 11 hours ago
US Platform 1: CA UI and PA UI Impacted (IM-12816) - 9 days ago
US Platform 1: High Lag on Data Sync Service [IM-12813] - 13 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
