Outage in Qualys
US Platform 1: CA UI and PA UI Impacted (IM-12816)
Resolved MinorIncident Report
Summary AI Generated
On Qualys US Platform 1, the Cloud Agent (CA) and Policy Audit/Policy Compliance (PA/PC) modules were impacted for approximately 9 hours, with CA displaying blank results and PA returning error messages. The issue was identified and a fix was implemented, with service functionality restored after mitigation steps were completed. The incident was fully resolved following a monitoring period to confirm stability.
Qualys Cloud Operations is currently investigating an issue on US Platform 1 that is causing the CA module to load with blank results along with the PA module to load with an error message. Further updates will be shared as they become available. The ticket reference for this incident is IM-12816.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/12/2026 01:18AM
This incident has been resolved.
MONITORING
8 days ago - at 08/11/2026 09:48PM
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
IDENTIFIED
8 days ago - at 08/11/2026 09:28PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 08/11/2026 08:15PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 08/11/2026 04:15PM
Qualys Cloud Operations is currently investigating an issue on US Platform 1 that is causing the CA module to load with blank results along with the PA module to load with an error message. Further updates will be shared as they become available. The ticket reference for this incident is IM-12816.
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