Outage in Qualys
EU Platform 1: High Lag on Data Sync Service [IM-12841]
Resolved MinorIncident Report
Summary AI Generated
Qualys EU Platform 1 experienced a 26.6-hour data sync lag causing performance degradation across multiple modules, including Cloud Agent UI, AssetView, Vulnerability Management, Unified Dashboard, and CyberSecurity Asset Management. VM and PC scan data was delayed in appearing across these services. A fix was implemented and the incident was fully resolved on September 2, 2026.
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/02/2026 04:44PM
This incident has been resolved.
MONITORING
16 days ago - at 09/01/2026 10:39PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
16 days ago - at 09/01/2026 04:44PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
16 days ago - at 09/01/2026 02:13PM
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
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