Outage in Qualys
IN Platform 1: Login Redirection Issue (IM-12843)
Resolved MinorIncident Report
Summary AI Generated
Qualys IN Platform 1 experienced a login redirection issue affecting both the UI and API across numerous modules, including CM, AV, CS, FIM, CA, CSAM, and others, for approximately 6.2 hours on September 3, 2026. Scans remained unaffected throughout the incident, and a temporary workaround was available via a direct URL. The issue was identified, a fix was implemented, and the incident was fully resolved by 15:14 PDT.
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843.
Workaround:
Successful login can be accessed by navigating to:
https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Continuous Monitoring (CM) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys CertView (CERT) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Gateway Service (QGS) Qualys VMDR Mobile Qualys Connector CentralizationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 09/03/2026 10:14PM
This incident has been resolved.
MONITORING
14 days ago - at 09/03/2026 08:11PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
14 days ago - at 09/03/2026 05:27PM
The issue has been identified and a fix is being implemented.
IDENTIFIED
14 days ago - at 09/03/2026 05:27PM
The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
INVESTIGATING
14 days ago - at 09/03/2026 04:07PM
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843.
Workaround:
Successful login can be accessed by navigating to:
https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
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