Outage in Qualys
US Platform 1: Delay in Data Reflection in UI (IM-12844)
Resolved MinorIncident Report
Summary AI Generated
**Qualys US Platform 1 experienced an indexing delay lasting approximately 86 hours (September 4–7, 2026) that caused data to appear slower than expected or not at all across AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard, with some users also seeing a drop in agent count.** The root cause was identified on September 4, and a fix was implemented on September 7, with monitoring confirming resolution later that evening.
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 09/08/2026 05:36AM
This incident has been resolved.
MONITORING
10 days ago - at 09/07/2026 09:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 09/04/2026 09:24PM
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
INVESTIGATING
13 days ago - at 09/04/2026 03:41PM
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
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