Device Migration for Active Directory is impacted

We have deployed a fix to resolve the service degradation. Customers need to cancel any impacted device migration jobs and resubmit them.

We are actively working to resolve the service degradation, and we currently estimate that we will deploy a hotfix within the next 4-6 hours.

We have identified the root cause of the partial outage, and we are actively working on a resolution.
Based on our investigation, only customers are impacted using a custom cutover migration action that requires a credential profile. This issue does not affect customers using the default system cutover action.

We understand the impact this may have on your operations and appreciate your patience. We will continue to provide updates as new information becomes available.

We are aware of an issue impacting device migration tasks for all On Demand Migration customers in all regions.
As a result, device migration jobs may hang and agent logs will show the following error message:

An error occurred attempting to update the job status to the server. One or more errors occurred. Exception of type 'BinaryTree.ADM.Agent.DeviceProxyException' was thrown.

Our team is currently investigating the issue, and we apologize for any inconvenience this may cause.

We will provide an update on the issue as soon as we have more information.