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Outage in QuickBooks

"Payment wasn't successful. Try again later or contact your seller" showing when paying invoice

Resolved Minor
August 01, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently aware of the error customers are receiving when attempting to pay invoices online with QuickBooks Online. We are currently investigating this issue and attempting to find the root cause of the error. Thank You QuickBooks Online Support Team
Components affected
QuickBooks Self-Employed QuickBooks Online

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/01/2023 09:59PM

Our teams have resolved the issue, and users should now be able to view and process payments.

Thank you for your patience as we worked to resolve this issue.

MONITORING over 2 years ago - at 08/01/2023 07:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 08/01/2023 07:23PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/01/2023 07:22PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/01/2023 07:01PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/01/2023 06:36PM

We are currently aware of the error customers are receiving when attempting to pay invoices online with QuickBooks Online. We are currently investigating this issue and attempting to find the root cause of the error.


Thank You QuickBooks Online Support Team

Latest QuickBooks outages

Investigating: Issues with Tax Calculation - 30 days ago
Unable to use multiple features in QuickBooksOnline - about 1 month ago
QBO - Product/service description format not saving on invoices or estimates - about 1 month ago
QuickBooks Online Accountant issue accessing clients and being redirected to the login page - 2 months ago
Some users may encounter issues when trying to Login to QuickBooks Online. - 3 months ago

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