Outage in Rainbow
Rainbow core services
Resolved Minor
February 04, 2026 - Started 12 days ago
- Lasted about 6 hours
Incident Report
**Service is partially restored.** All Rainbow Core features are available except call logs.
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Latest Updates ( sorted recent to last )
MONITORING
12 days ago - at 02/04/2026 01:50PM
**Service is partially restored.** All Rainbow Core features are available except call logs.
INVESTIGATING
12 days ago - at 02/04/2026 08:47AM
We are currently investigating this incident.
IDENTIFIED
12 days ago - at 02/04/2026 09:05AM
We are continuing to work on a fix for this incident.
IDENTIFIED
12 days ago - at 02/04/2026 09:34AM
We are continuing to work on a fix for this incident.
IDENTIFIED
12 days ago - at 02/04/2026 09:49AM
We identified peak traffic problem, currently rebalancing the traffic
IDENTIFIED
12 days ago - at 02/04/2026 11:32AM
The root cause has been identified, and recovery actions are currently in progress.Service restoration in underway, and systems are being progressively brought back online
MONITORING
12 days ago - at 02/04/2026 12:08PM
Core services have been restored and are now under enhanced monitoring.Service restoration is being progressively completed across all user accounts. Our teams remain fully engaged to ensure complete recovery and platform stability.
MONITORING
12 days ago - at 02/04/2026 01:08PM
**Service restoration continues across remaining affected accounts.** Our teams are actively finalizing recovery for the remaining accounts and continue monitoring platform stability closely.
Latest Rainbow outages
Intermittent softphone issues - 12 days ago
Telephony issue - 18 days ago
Inbound/outbound calls issues on several trunks - about 2 months ago
Intermittent issue with deskphone calls for some customers - 5 months ago
Intermittent issue with deskphones calls - 5 months ago
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