Outage in Rainbow

[EU] Rainbow Hub interruption of service

Resolved Major

May 04, 2026 - Started 7 days ago - Lasted about 3 hours

Incident Report

Some customers have reported an interruption of Rainbow Hub service. Our technical teams are analyzing the issue to identify the root cause and assess the full impact. We will provide an update shortly.

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Latest Updates ( sorted recent to last )

INVESTIGATING 7 days ago - at 05/04/2026 10:06AM

MONITORING 7 days ago - at 05/04/2026 10:08AM

We implemented a fix and are currently monitoring the result.

MONITORING 6 days ago - at 05/04/2026 09:53PM

We have corrected the recorded start time of the service disruption to reflect the exact moment the issue began. This adjustment ensures full accuracy in our incident timeline. Based on updated log analysis, we were able to more precisely determine when the incident started.We now estimate the start of the incident at **11:53 AM CET**.

Latest Rainbow outages

[Middle-East] Audio u0026 Video Degraded Quality - about 1 month ago

Hub Softphony intermittent issue - about 1 month ago

[WW] Rainbow / Hub Softphony — Intermittent Connectivity Issues - about 1 month ago

Rainbow core services - 3 months ago

Intermittent softphone issues - 3 months ago

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