Outage in Rapid7

Delays in Investigation Creation

Resolved Major
June 03, 2025 - Started 5 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are still investigating the issue across IDR investigation creation workflows. Alerts creation is not affected, although some updates to associate alerts to investigations may be impacted. Further updates will be provided in due course
Components affected
Rapid7 Event Processing
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 06/03/2025 09:49PM

We have resolved the underlying issue. All investigations are now back in-sync and should be present within InsightIDR.
All other backlogs are now cleared and systems are operating as normal.
If you identify any continuing issues, please raise them via your normal support channels.
Thank you for your patience

INVESTIGATING 5 days ago - at 06/03/2025 05:36PM

We have identified the cause of the issue. Additional capacity has been allocated to work through the backlog of events.

Creating new investigations can be delayed by up to four hours. Some existing investigations will experience similar delays with new alert indicators being added to the timeline.

INVESTIGATING 5 days ago - at 06/03/2025 03:57PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 06/03/2025 03:56PM

We are still investigating the issue across IDR investigation creation workflows.
Alerts creation is not affected, although some updates to associate alerts to investigations may be impacted.
Further updates will be provided in due course

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