Outage in Raptor Technology
Issues Affecting StudentSafe Reporting
Resolved Minor
December 15, 2025 - Started 19 days ago
- Lasted about 1 hour
Incident Report
We are aware of an issue reported today affecting StudentSafe reporting.
When running student or incident reports in Excel or PDF, you may notice:
Reports taking longer than usual to generate
Once ready, being redirected back to the dashboard
This issue also affects downloading documents from the Document Vault.
Please note:
Reports will still generate when viewed in Enquiry View, although performance may be slower than expected.
We apologise for the inconvenience this may cause. Our team is actively investigating and working to resolve the issue as a priority.
We will share further updates as soon as they are available. Thank you for your patience whilst we investigate this.
When running student or incident reports in Excel or PDF, you may notice:
Reports taking longer than usual to generate
Once ready, being redirected back to the dashboard
This issue also affects downloading documents from the Document Vault.
Please note:
Reports will still generate when viewed in Enquiry View, although performance may be slower than expected.
We apologise for the inconvenience this may cause. Our team is actively investigating and working to resolve the issue as a priority.
We will share further updates as soon as they are available. Thank you for your patience whilst we investigate this.
Components affected
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Latest Updates ( sorted recent to last )
19 days ago - at 12/15/2025 10:49AM
We are aware of an issue reported today affecting StudentSafe reporting.
When running student or incident reports in Excel or PDF, you may notice:
Reports taking longer than usual to generate
Once ready, being redirected back to the dashboard
This issue also affects downloading documents from the Document Vault.
Please note:
Reports will still generate when viewed in Enquiry View, although performance may be slower than expected.
We apologise for the inconvenience this may cause. Our team is actively investigating and working to resolve the issue as a priority.
We will share further updates as soon as they are available. Thank you for your patience whilst we investigate this.
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