Outage in Rebuy

Intermittent Rebuy Loading Problems

Resolved Major
November 13, 2024 - Started 6 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We're experiencing an unexpected issue causing Rebuy to be temporarily unavailable for some stores. Our team is working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Please check back soon for updates, and thank you for being a valued Rebuy user.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/13/2024 09:48PM

The issue has been resolved. We'll be conducting a thorough review and will share a post-mortem with insights on what occurred and the steps we're taking to prevent it in the future. Thank you for your patience!

MONITORING 6 months ago - at 11/13/2024 09:39PM

A fix has been published for Smart Cart and the issue appears resolved. We are continuing to monitor.

MONITORING 6 months ago - at 11/13/2024 08:27PM

A fix has been implemented, and we’re seeing resolution across most features. Our team is still working on Smart Cart and continues to test and monitor to ensure stability for all other features. Thank you for your patience!

IDENTIFIED 6 months ago - at 11/13/2024 07:56PM

Restarts and remediation efforts are ongoing as we work toward full resolution. Thank you for your patience.

IDENTIFIED 6 months ago - at 11/13/2024 07:13PM

The additional changes have been released, and we are restarting services to ensure they take effect.

IDENTIFIED 6 months ago - at 11/13/2024 06:15PM

We're implementing additional measures to expedite the resolution for the impacted sites.

IDENTIFIED 6 months ago - at 11/13/2024 05:58PM

We're seeing intermittent success with Rebuy loading, and our team is actively working on a full resolution. Thank you for your patience.

IDENTIFIED 6 months ago - at 11/13/2024 05:41PM

Issues are beginning to resolve for some customers, and the list of restored functionality continues to grow. We're actively working to complete the fix for all users. Thank you for your patience.

IDENTIFIED 6 months ago - at 11/13/2024 05:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 11/13/2024 05:22PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 11/13/2024 05:19PM

We're experiencing an unexpected issue causing Rebuy to be temporarily unavailable for some stores. Our team is working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Please check back soon for updates, and thank you for being a valued Rebuy user.

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