Outage in Rebuy

Elevated 503 Errors Causing Rebuy Services Unavailable

Resolved Major
March 24, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a high volume of 503 errors, which is impacting service availability. Our team is actively investigating and working to resolve the issue as quickly as possible. Thank you for your patience.
Components affected
Rebuy Other Widgets Rebuy Post Purchase Rebuy Product Page Widgets Rebuy Portal Rebuy Smart Cart Rebuy A/B Testing Rebuy Checkout Widgets Rebuy In Cart Widgets

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/25/2025 04:49AM

The issue has been resolved. Our team will prepare a formal Root Cause Analysis and post it on the status page incident. Thank you for your patience throughout this process.

MONITORING 7 months ago - at 03/25/2025 04:43AM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 03/25/2025 04:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 03/25/2025 04:34AM

A fix has been implemented, and we are beginning to see a decrease in errors. More updates to follow.

IDENTIFIED 7 months ago - at 03/25/2025 04:04AM

We are continuing to work on resolving the issue. Thank you for your patience as we address this.

IDENTIFIED 7 months ago - at 03/25/2025 03:43AM

We have identified a potential root cause of the issue and are taking the necessary actions to resolve it.

INVESTIGATING 7 months ago - at 03/25/2025 03:32AM

We are currently experiencing a high volume of 503 errors, which is impacting service availability. Our team is actively investigating and working to resolve the issue as quickly as possible. Thank you for your patience.

Latest Rebuy outages

Rebuy Admin Portal Login Errors - 4 days ago
Smart Cart Errors - 6 days ago
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Rebuy Unavailable - 18 days ago
Rebuy Admin Portal Errors - 26 days ago

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