Outage in Recare
Database Issues
Resolved Major
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Outage Details
We are currently investigating an issue with the database which is preventing users from using our applications.
Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/30/2023 01:26PM
This incident has been resolved.
MONITORING
over 1 year ago - at 11/30/2023 12:48PM
The recovery was successful and we are currently monitoring for any further issues.
IDENTIFIED
over 1 year ago - at 11/30/2023 08:29AM
Wir haben heute Morgen um 7:00 Uhr festgestellt, dass die Datenbank der Recare-Plattform nach einem routinemäßigen System-Upgrade nicht erreichbar ist und die Nutzung unserer Lösungen verhindert. Für die Sicherheit Ihrer Daten besteht dadurch keine Gefährdung.
Wir haben umgehend die erforderlichen Schritte zur Wiederherstellung der Datenbank eingeleitet. Leider werden wir die Datenbank nur in einer früheren Version wiederherstellen können (von Mittwoch, 29. November 2023, 19:30 Uhr). Derzeit dauert die Wiederherstellung an. Wir arbeiten mit Hochdruck daran, die Plattform so schnell wie möglich wieder verfügbar zu machen.
Today morning at 7:00 a.m we discovered, that the database of the Recare platform is corrupted after a routine system upgrade and prevents the use of our solutions. This does not pose any risk to the security of your data.
We have immediately taken the necessary steps to restore the database. Unfortunately, we will only be able to restore the database to an earlier version (from Wednesday, November 29, 2023, 7.30 p.m.). The recovery is currently ongoing. We are working hard to make the platform available again as soon as possible.
INVESTIGATING
over 1 year ago - at 11/30/2023 07:57AM
We are currently investigating an issue with the database which is preventing users from using our applications.
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