Outage in ReCharge Payments

Frictionless Payments Customers Unable To Update Payment Methods

Resolved Major
March 19, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Need to monitor ReCharge Payments outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ReCharge Payments, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/19/2025 06:55PM

We have resolved this issue and Frictionless Payments has been re-enabled on all stores.

IDENTIFIED about 2 months ago - at 03/19/2025 05:51PM

Our team has identified the issue with our service partners and are determining next steps.

As a workaround in the interim, customers billed through Shopify will be redirected to Shopify to update their details. Customers billed through Recharge will be able to update their payment method using a form in the Customer Portal.

We will continue to investigate.

INVESTIGATING about 2 months ago - at 03/19/2025 05:21PM

We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.

Latest ReCharge Payments outages

API Latency Issues - 8 days ago
Cancellation Prevention Insights Dashboard Not Loading - 15 days ago
Customers unable to utilize Frictionless Payment Updates - 22 days ago
Payment Errors Page in Analytics Incorrectly Displaying Data - 23 days ago
Shopify services down - about 1 month ago

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook