Reclaim Outage History

Reclaim experienced an issue where users encountered errors when attempting to add Zoom as the video conferencing option to Smart Meetings. The problem affected the Smart Meetings feature's Zoom integration functionality. The incident was resolved after 1.3 hours of investigation.

Reclaim experienced a reported issue with degraded Calendar Sync performance that was investigated for 30 minutes. Upon investigation, it was determined that there was no actual issue with calendar sync and all systems were functioning correctly. The incident was resolved with confirmation that Calendar Sync was operating normally.

Reclaim's Scheduling Links service experienced a 26-minute outage where users encountered 404 errors when trying to access their scheduling links. The issue was caused by an upstream provider outage that prevented the links from loading properly. The service was restored by implementing a failover to an alternative provider.

Reclaim experienced degraded calendar sync performance for 34 minutes, causing delays in calendar updates. The Calendar Sync component was affected during this incident. The issue was identified and resolved, with calendar sync performance returning to normal.

Reclaim experienced degraded performance affecting Google Apps Calendar, Slack Integration, Web Interface, Scheduler, and Calendar Sync for 24 minutes. The engineering team investigated the issue and implemented a fix. The incident was resolved after a brief monitoring period to ensure system stability.