Outage in Recorded Future

Unable to send alert emails.

Resolved Minor
February 12, 2023 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

There’s a known issue with outgoing email alerts. The team is aware of the situation and currently working to restore service ASAP.
Components affected
Recorded Future Alerts

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/13/2023 11:20AM

Dear Client,

We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.


Regards,
Recorded Future Platform Operations

MONITORING almost 3 years ago - at 02/13/2023 09:01AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 02/13/2023 07:55AM

Dear Client,

The issue with outgoing email alerts has been resolved and we're currently monitoring the email backlog being processed.

Please note that other systems including Recorded Future's web application via https://recordedfuture.com/live are unaffected.

We will follow up when alert delivery returns to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

IDENTIFIED almost 3 years ago - at 02/13/2023 05:57AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 02/13/2023 04:30AM

There’s a known issue with outgoing email alerts. The team is aware of the situation and currently working to restore service ASAP.

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