Outage in Redtail

Redtail Webmail Performance Issues

Resolved Minor
November 21, 2024 - Started about 1 month ago - Lasted 13 days
Official incident page

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Outage Details

Users may experience slow performance when logging into and navigating Redtail Webmail. Our team is actively working to address the issue.
Components affected
Redtail Webmail
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/04/2024 07:50PM

We have completed the infrastructure upgrades, and our observations indicate significantly improved response times. The incident is now resolved. We will continue to monitor the environment to ensure ongoing performance.

MONITORING 22 days ago - at 11/29/2024 04:17PM

Our team has upgraded the infrastructure, and Redtail Webmail customers should notice improvements this week. We anticipate further improvement in the coming week as we continue to scale the infrastructure and optimize workload balancing.

MONITORING 25 days ago - at 11/26/2024 09:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 26 days ago - at 11/25/2024 03:08PM

Redtail Webmail users may be experiencing slowness with navigation. Our team continues to work on full restoration of webmail services, and we apologize for any inconvenience this may cause.

MONITORING 29 days ago - at 11/22/2024 06:30PM

Our engineers have stabilized Outlook Zimbra Connector and Redtail Webmail services. Users should now be able to access email with no slowness in logging in or navigation. We will continue to monitor the situation.

INVESTIGATING 29 days ago - at 11/22/2024 03:41PM

Our engineers are actively working with our vendor to address ongoing issues with the Outlook Zimbra Connector and Redtail Webmail. While efforts to stabilize these services continue, some users may experience intermittent connectivity disruptions. We appreciate your patience as we work to resolve this issue.

INVESTIGATING about 1 month ago - at 11/21/2024 09:33PM

Redtail Email users may still be experiencing intermittent connectivity issues. Our team continues to work on full restoration of email services, and we apologize for the inconvenience.

MONITORING about 1 month ago - at 11/21/2024 08:01PM

Redtail Email services have been restored. If you are still experiencing issues accessing webmail, please clear your cache and cookies and try again. We apologize for the inconvenience and will continue monitoring the situation.

INVESTIGATING about 1 month ago - at 11/21/2024 06:30PM

Redtail Email services are currently unavailable due to technical maintenance. Our team is actively working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

INVESTIGATING about 1 month ago - at 11/21/2024 04:26PM

Users may experience slow performance when logging into and navigating Redtail Webmail as well as using Outlook Zimbra Connector. Our team is actively working to address the issue.

INVESTIGATING about 1 month ago - at 11/21/2024 03:00PM

Users may experience slow performance when logging into and navigating Redtail Webmail. Our team is actively working to address the issue.

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