Outage in RelayPro

Dashboard and Device Connectivity

Resolved Major
June 03, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our engineers have identified and are continuing to work toward a resolution to the issue affecting Dashboard and device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/03/2025 05:56PM

At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with Dash connectivity, Relay device connectivity, or calling please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

MONITORING 7 months ago - at 06/03/2025 04:45PM

Our engineers have implemented a fix resolving the inability to use the calling feature. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with the calling please open a support ticket for assistance.

IDENTIFIED 7 months ago - at 06/03/2025 03:54PM

While we are no longer receiving reports of incidents related to Dashboard and device connectivity, there are new reports of issues with utilizing the calling functionality at this time. Our engineers are currently working on a fix and we will provide updates as we have them.

MONITORING 7 months ago - at 06/03/2025 02:54PM

Our engineers have implemented a fix resolving the Dashboard and device connectivity outage. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with the Dashboard or your Relay connecting to the network please open a support ticket for assistance.

IDENTIFIED 7 months ago - at 06/03/2025 02:41PM

Our engineers have identified and are continuing to work toward a resolution to the issue affecting Dashboard and device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.

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