Outage in Remarkety
Downtime due to AWS outage
Resolved MinorIncident Report
We are currently experiencing various issues due to an AWS outage.
This outage is currently impacting:
- Uploading and downloading files
- Sending newsletters via email and SMS
We are further assessing the impact on other parts of the system.
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Latest Updates ( sorted recent to last )
RESOLVED
over 4 years ago - at 12/08/2021 05:58AM
The underlying infrastructure issue has been fully resolved, and the system is operating normally.
MONITORING
over 4 years ago - at 12/07/2021 10:19PM
AWS has updated that a fix has been implemented on their end. Although not officially resolved, we have been seeing normal application performance for the past 2 hours. We are continuing to monitor the system.
IDENTIFIED
over 4 years ago - at 12/07/2021 09:52PM
We are seeing improvement in link redirection and overall app performance.
However, AWS has not fully resolved the outage and so our engineering team is still monitoring.
IDENTIFIED
over 4 years ago - at 12/07/2021 06:54PM
We have identified an additional impact on email and SMS links, which intermittently lead to a "504 Gateway Time-out" page.
This is again due to the same AWS outage (https://www.theverge.com/2021/12/7/22822332/amazon-server-aws-down-disney-plus-ring-outage).
To clarify, AWS is Amazon's cloud, which powers a large part of the internet, as well as Remarkety's own servers. Our application relies on several AWS services for hosting, files, as well as link redirection.
IDENTIFIED
over 4 years ago - at 12/07/2021 06:26PM
We are currently experiencing various issues due to an AWS outage.
This outage is currently impacting:
- Uploading and downloading files
- Sending newsletters via email and SMS
We are further assessing the impact on other parts of the system.
Latest Remarkety outages
AWS infrastructure issue - 5 months ago
Email and SMS Delay - over 3 years ago
Performance issues - almost 4 years ago
Cloud provider issues preventing email sends - about 4 years ago
System-wide elevated error rates - over 4 years ago
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