Outage in Remarkety
AWS infrastructure issue
Minor
October 20, 2025 - Started 5 months ago
Official incident page
Official incident page
Incident Report
Some services are experiencing delays due to an ongoing AWS infrastructure issue affecting multiple providers.
Impact:
Store Data Sync - Experiencing delays
Events Processing - Experiencing delays
Email Sends - Experiencing delays
What We're Doing:
Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.
Components affected
Remarkety Web Application Remarkety Automations Remarkety Reporting Remarkety Link Shortening and Redirection Remarkety Email Delivery Remarkety SMS Delivery Remarkety Event pipeline Remarkety CDN (Cloudfront) Remarkety Cloudflare CDN/Cache Remarkety DNS ServersNeed to monitor Remarkety outages?
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Latest Updates ( sorted recent to last )
MONITORING
5 months ago - at 10/21/2025 07:43AM
We are continuing to monitor for any further issues.
MONITORING
5 months ago - at 10/21/2025 07:41AM
We are continuing to monitor for any further issues.
MONITORING
5 months ago - at 10/20/2025 06:38PM
Some services are experiencing delays due to an ongoing AWS infrastructure issue affecting multiple providers.
Impact:
Store Data Sync - Experiencing delays
Events Processing - Experiencing delays
Email Sends - Experiencing delays
What We're Doing:
Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.
Latest Remarkety outages
Email and SMS Delay - over 3 years ago
Performance issues - almost 4 years ago
Cloud provider issues preventing email sends - about 4 years ago
Downtime due to AWS outage - over 4 years ago
System-wide elevated error rates - over 4 years ago
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