IsDown continuously monitors the Resideo status page and multiple sources to provide up-to-date information. Check back with us for the latest Resideo uptime status.
Outage Details
Some users may experience degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands.
This can result in no response to remote tests, connections, and inability to arm/disarm via Total Connect.
Alarm delivery is not impacted. These devices remain connected to the network and will send locally generated alarm signaling.
We appreciate your patience, our team is actively investigating. We will continue to provide updates until full functionality is restored.
Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/15/2025 07:58PM
All systems are operational.
INVESTIGATING
19 days ago - at 05/15/2025 03:55PM
Update: Some users may still be experiencing intermittent degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This may result in various commands responding intermittently, such as panel login, changes to a panel, arm/disarm and failure to load panels.
Our team continues to actively investigate the issue. We are actively engaged with Verizon's Technical Team. We will continue to provide updates until full functionality is restored.
INVESTIGATING
20 days ago - at 05/14/2025 07:55PM
Some users may experience degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands.
This can result in no response to remote tests, connections, and inability to arm/disarm via Total Connect.
Alarm delivery is not impacted. These devices remain connected to the network and will send locally generated alarm signaling.
We appreciate your patience, our team is actively investigating. We will continue to provide updates until full functionality is restored.
Latest Resideo outages
FA - Product Registration - 42 minutes ago
3rd Party - Microsoft - about 1 hour ago
Performance Issues - Resideo App - 14 days ago
AlarmNet - 22 days ago
TCC - Technical difficulties - about 1 month ago
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