IsDown continuously monitors the Resideo status page and multiple sources to provide up-to-date information. Check back with us for the latest Resideo uptime status.
Outage Details
We are investigating an issue with user synchronization in the Total Connect 2.0 application. User codes created or changed in the panel are not uploading to TC2 Application after successful syncs.
For now, please create or update user codes directly in TC2 application. Ensure the same user code is used if the user already exists in the panel.
For more details, log into the AN360 website. We appreciate your patience as we work to resolve this issue.
Alarm delivery is not impacted.
Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/21/2025 07:44PM
All systems are operational.
INVESTIGATING
29 days ago - at 08/12/2025 03:19PM
We are investigating an issue with user synchronization in the Total Connect 2.0 application. User codes created or changed in the panel are not uploading to TC2 Application after successful syncs.
For now, please create or update user codes directly in TC2 application. Ensure the same user code is used if the user already exists in the panel.
For more details, log into the AN360 website. We appreciate your patience as we work to resolve this issue.
Alarm delivery is not impacted.
Latest Resideo outages
TC2 App Notifications - 19 days ago
3rd Party SIM Activation - 23 days ago
3rd Party - Service Degradation - 25 days ago
3rd Party Issue - 29 days ago
Weather Service Updates - about 1 month ago
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