Outage in Resideo

Amazon Web Services (AWS)

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 10:49PM

All services are running normally

IDENTIFIED about 2 months ago - at 10/20/2025 07:15PM

As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.

IDENTIFIED about 2 months ago - at 10/20/2025 06:49PM

As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.

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Resideo Smart Home App - 5 days ago
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Service Notification: Email Delivery Disruption - 2 months ago
TC2 App Notifications - 4 months ago

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