Outage in Resideo

3rd Party SIM Activation

Resolved Major
August 18, 2025 - Started 2 months ago - Lasted about 23 hours
Official incident page

Incident Report

Verizon SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We have raised a ticket with Verizon and will continue to monitor for updates. Alarm Delivery is not impacted.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/19/2025 02:09PM

All services are operational.

MONITORING 2 months ago - at 08/18/2025 03:41PM

Verizon SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs.

We have raised a ticket with Verizon and will continue to monitor for updates.

Alarm Delivery is not impacted.

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