Outage in Resideo
TC2 App Notifications
Resolved MinorIncident Report
We are observing failures and delays with status updates to Total Connect 2.0.
This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel.
This can also cause delays or failures to receive the related notification for the arm/disarm event.
We are working to restore as quickly as possible and apologize for the inconvenience.
This does not impact alarm delivery or other services.
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 08/22/2025 12:53AM
All systems are operational.
INVESTIGATING
3 months ago - at 08/21/2025 09:32PM
We are observing failures and delays with status updates to Total Connect 2.0.
This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel.
This can also cause delays or failures to receive the related notification for the arm/disarm event.
We are working to restore as quickly as possible and apologize for the inconvenience.
This does not impact alarm delivery or other services.
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