Outage in Restaurant365

Daily Sales Summary Delays

Resolved Minor
June 08, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

Overnight we became aware of an issue affecting the DSS file imports for some customers that prevented sales and labor data from importing correctly. Our engineering team quickly identified the problem and implemented a fix. At this time, we believe the issue to be resolved, but you may still need to repoll your POS data and/or re-trigger daily report subscription emails. For repolling instruction, see https://shorturl.at/GITY5 For instructions on resending a report subscription, see https://shorturl.at/sAEOX If you need assistance with either of these procedures, please contact our Support team: https://help.restaurant365.net/en/support/home#contact
Components affected
Restaurant365 Automated Report Distribution Restaurant365 POS Integrations (DSS Polling)
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/08/2023 09:47PM

We have verified that our fix from earlier this morning has resolved the issue for all affected customers. You may still need to repoll your POS data and/or re-trigger daily report subscription emails.

For repolling instruction, see https://shorturl.at/GITY5

For instructions on resending a report subscription, see https://shorturl.at/sAEOX

If you need assistance with either of these procedures, please contact our Support team: https://help.restaurant365.net/en/support/home#contact

MONITORING over 2 years ago - at 06/08/2023 02:06PM

Overnight we became aware of an issue affecting the DSS file imports for some customers that prevented sales and labor data from importing correctly. Our engineering team quickly identified the problem and implemented a fix. At this time, we believe the issue to be resolved, but you may still need to repoll your POS data and/or re-trigger daily report subscription emails.

For repolling instruction, see https://shorturl.at/GITY5

For instructions on resending a report subscription, see https://shorturl.at/sAEOX

If you need assistance with either of these procedures, please contact our Support team: https://help.restaurant365.net/en/support/home#contact

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