System Outage

This incident has been resolved.

We are continuing to monitor for any further issues.

Microsoft Azure updated their status post (https://azure.status.microsoft/en-us/status/history/ then expand July 18) to give information on the cause of the incident and communicated that a majority of their services are now recovered. R365 application may still experience some latency as our systems work to catch up and there may be a delay in DSS and some report data. We are continuing to monitor our system as we return to full operational capacity.

R365 application is also recovered from the Crowdstrike outage, and we are continuing to monitor and verify all infrastructure has healed completely and there is no residual impact.

We are continuing to see recoveries from Azure's outage across our application. Azure has stated that the majority of services are fully recovered, however some services are still impacted and we may still receive intermittent HTTP 500-level response codes, experience timeouts or high latency. Microsoft Azure's status post indicates their incident is still active. We are continuing to monitor Azure's status updates and are actively monitoring the state of our platform.

We were additionally impacted by the Crowdstrike outage which caused unexpected reboots, machines crashing and being unable to stay online. Our team is also working to mitigate these issues

We are beginning to see some recoveries. We are continuing to monitor and verify all resources are fully operational. There may still be intermittent issues and/or degraded performance at this time

Update from our Cloud Service Provider: We’ve determined the underlying cause and are currently applying mitigation. We will start to see incremental recovery in next 90 minutes. We will continue to provide updates as they are available.

Our Cloud service provider is currently experiencing an outage that has impacted all R365 customers ability to access their database. Our engineers are monitoring the status of this issue with our Cloud Service provider, and we will provide updates as they are available.

Our Cloud service provider is currently experiencing an outage that has impacted all R365 customers ability to access their database. Our engineers are monitoring the status of this issue with our Cloud Service provider, and we will provide updates as they are available.

Our Cloud service provider is currently experiencing an outage that has impacted all R365 customers ability to access their database. Our engineers are monitoring the status of this issue with our Cloud Service provider, and we will provide updates as they are available.