Outage in Restaurant365

System Slowness - Error Messages

Resolved Minor
August 22, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Just a short time ago, we began to see overall system slowness which also began to trigger some error messaging. We swiftly identified the root cause and were able to implemented a fix. While we are seeing recovering, we will continue to fully monitor the fix implemented to ensure system performance is no longer degraded.
Components affected
Restaurant365 Ad Hoc Restaurant365 FTP File Watcher (Vendor Integration) Restaurant365 Customer Databases Restaurant365 My Reports Restaurant365 POS Integrations (DSS Polling) Restaurant365 API Restaurant365 Automated Report Distribution Restaurant365 Bank Integration Restaurant365 Custom Financials Reporter Restaurant365 FYIsoft Restaurant365 Check & Invoice Printing
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/22/2024 08:23PM

We continue to see full recovery after the fix was implemented and consider the issue to be fully resolved.

MONITORING about 1 year ago - at 08/22/2024 05:02PM

Just a short time ago, we began to see overall system slowness which also began to trigger some error messaging. We swiftly identified the root cause and were able to implemented a fix. While we are seeing recovering, we will continue to fully monitor the fix implemented to ensure system performance is no longer degraded.

Latest Restaurant365 outages

R365 Instances down (500 errors being reported) - 2 days ago
Reports of Slowness - about 1 month ago
We are investigating reports of Invoices and invoice images not importing via Docs To Process email - about 1 month ago
Issue with Reports - about 2 months ago
Missing Third Party Labor - about 2 months ago

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